Terms of Service

By accessing or using Repair Solutions ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use the Service.

These Terms apply to all users including shop owners, staff members, and vendors accessing the platform.

Repair Solutions is a cloud-based Software as a Service (SaaS) platform designed for repair shops to manage jobs, customers, staff, vendors, and payments.

• Job tracking and management
• Customer SMS and WhatsApp notifications
• Payment tracking and reporting
• Multi-staff and vendor management
• Customer self-service portal with QR codes

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.

You are responsible for:

• Providing accurate and complete registration information
• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized access

Plans

We offer Free, Basic (₹499/month), and Premium (₹999/month) subscription plans. Features vary by plan as described on our pricing page.

Billing

• Subscriptions are billed monthly in advance
• Payments are processed securely via Razorpay
• We accept UPI, credit/debit cards, and net banking
• Prices are in Indian Rupees (INR) and inclusive of applicable taxes

Upgrades & Downgrades

You may upgrade or downgrade your plan at any time. Changes take effect at the start of the next billing period.

You agree NOT to use Repair Solutions to:

• Violate any applicable laws or regulations
• Send spam or unsolicited commercial messages
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Impersonate any person or entity
• Reverse engineer, decompile, or disassemble the software
• Resell or sublicense access to the Service without permission

Violations may result in immediate account suspension or termination without refund.

You own your data. All customer data, job records, and business information you enter into Repair Solutions remains yours.

We act as a data processor on your behalf. We process your data only as necessary to provide the Service and as described in our Privacy Policy.

• We do not sell your data to third parties
• We implement industry-standard security measures
• You can export or delete your data upon account termination

The Repair Solutions platform, including its software, design, trademarks, and content, is owned by us and protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable license to use the Service for your business purposes during your subscription period.

The Service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, we are not liable for:

• Loss of profits, revenue, or business opportunities
• Data loss or corruption (we recommend regular backups)
• Indirect, incidental, or consequential damages
• Service interruptions or downtime

We strive for 99.9% uptime but do not guarantee uninterrupted access to the Service.

By You

You may cancel your account at any time from your dashboard or by contacting support. Your access will continue until the end of your billing period.

By Us

We may suspend or terminate your account if you violate these Terms, fail to pay subscription fees, or for any other reason with 30 days notice (except for severe violations where termination may be immediate).

Effect of Termination

• You lose access to the platform and all its features
• We will retain your data for 30 days post-termination before deletion
• You may request a data export before termination

We may update these Terms from time to time. When we do, we will:

• Update the "Last Updated" date at the top of this page
• Notify you by email for significant changes
• Provide at least 14 days notice for material changes

Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.